Last Updated: 7th April 2026

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Welcome to FAELORA (“the Website”, “we”, “us”, “our”). By using this Website, purchasing products, or participating in any FAELORA programs, you agree to these Terms & Conditions. If you do not agree, please stop using the Website.

 

1. Use of Website

You must be at least 18 years old or have parental/guardian consent to make purchases. By using this website and placing an order, you confirm that you meet this requirement.

 

2. Use of Products

Customers are responsible for reading and following all safety instructions and guidelines for FAELORA products. Products must be used as intended. Children and pets should always be supervised around candles.

 

3. Product Safety & Usage Disclaimer

Candles are a fire hazard if used incorrectly. Customers agree to:

• Never leave a burning candle unattended

• Keep candles away from children, pets, flammable materials, and drafts

• Place candles on stable, heat-resistant surfaces

• Trim wicks to the recommended length before each burn

• Do not burn a candle for more than 4 hours at a time

• Do not touch or move a candle while it is lit or the wax is hot

• Never pour water on a candle to extinguish it

• Keep the wax pool free of debris

• Do not ingest wax, fragrance oils, or candle components

• Always extinguish candles properly

FAELORA is not responsible for injury, fire, or property damage caused by misuse.

 

4. Allergens & Sensitivities

• FAELORA products may contain fragrances or ingredients that could cause allergic reactions. Customers are responsible for reviewing ingredients.

• By purchasing scented products, you acknowledge that you do so at your own risk regarding allergies or sensitivities.

• FAELORA is not responsible for any allergic or physical reactions caused by scented products.

 

5. Accuracy of Information

FAELORA strives to provide accurate, detailed, and up-to-date information about all products on the Website. However, due to the handmade nature of our candles and other products, variations may occur in:

• Color, hue, and finish

• Shape, size, and texture

• Fragrance intensity or blend

5.1 Visual Representations

• Product images, videos, and descriptions are intended to provide a clear representation, but colors and details may appear differently on screens due to device settings, lighting, and display quality.

• Minor differences between the website images and the actual product are normal and expected.

5.2 Handmade Variations

• Each FAELORA product is hand-poured, hand-mixed, or hand-assembled, meaning that no two items are exactly identical.

• These variations are part of the uniqueness and craftsmanship of the product and do not constitute a fault.

5.3 Customer Responsibility

• Customers acknowledge that purchasing handmade items carries an understanding that exact replication is not guaranteed.

• FAELORA is not liable for minor discrepancies that do not affect the usability, safety, or overall quality of the product.

By purchasing FAELORA products, customers accept that small differences in appearance, fragrance, or finish are part of the handmade experience and add to the individuality of each item.

 

6. Products and Availability

Prices and availability may change without notice.

 

7. Product Measurements

All product weights, dimensions, and measurements provided on the FAELORA Website are approximate and for guidance purposes only.

7.1 Handmade Variations

• Because FAELORA products are handmade, slight differences in size, shape, weight, or volume may occur from item to item.

• Variations are part of the handmade nature and do not constitute a defect.

7.2 Measurement Methods

• Measurements may be taken using standard tools and practices, but minor discrepancies can occur due to factors such as:

  • Material shrinkage or expansion

  • Wax settling in candles

  • Natural variations in fragrance oils, colorants, or other ingredients

7.3 Customer Responsibility

• Customers acknowledge that measurements are indicative only and that exact replication is not guaranteed.

• FAELORA is not responsible for discrepancies that do not materially affect the usability, safety, or quality of the product.

7.4 Special Considerations

• If exact measurements or weights are critical for your purchase (e.g., for gifting or display purposes), we encourage customers to review product descriptions carefully and contact FAELORA at hello@faelora.com.au for clarification before ordering.

By purchasing FAELORA products, customers accept that slight differences in measurements are normal and part of the handmade craftsmanship.

 

8. Customer Account

Creating a customer account on the FAELORA Website allows you to manage orders, participate in the Glow Membership, earn loyalty points, and access exclusive offers.

8.1 Accurate Information

• Customers must provide complete, accurate, and up-to-date information when creating an account or placing orders.

• This includes, but is not limited to:

  • Full name

  • Email address

  • Billing and shipping addresses

  • Payment details

• FAELORA reserves the right to suspend, limit, or terminate accounts if information is found to be inaccurate, fraudulent, or incomplete.

8.2 Account Security

• Customers are responsible for maintaining the confidentiality of login credentials.

• Any activity performed through your account is considered your responsibility.

• FAELORA is not liable for unauthorized access resulting from negligence or failure to secure account credentials.

8.3 Communication & Marketing

• By signing up for an account, customers authorize FAELORA to send promotional emails, SMS messages, newsletters, and offers.

• You may opt out of marketing communications at any time by following the unsubscribe instructions included in emails or by contacting hello@faelora.com.au.

• Opting out of promotional communications does not affect order confirmations, shipping updates, or service-related emails.

8.4 Account Changes & Updates

• Customers should promptly update account information if details change, including email address, phone number, or shipping information.

• Failure to update information may result in delayed deliveries or inability to access account benefits.

8.5 Account Termination

• FAELORA may suspend or close accounts for any breach of these Terms, fraudulent activity, or misuse of services.

• In the event of termination, customers may lose access to order history, loyalty points, Glow Membership benefits, or other account-related privileges.

By creating an account, customers acknowledge their responsibility for accurate information, secure credentials, and adherence to these Terms, while also consenting to receive communications from FAELORA as outlined above.

 

9. Shipping

• FAELORA ships within Australia only.

• Flat rate standard shipping: $10 AUD per order.

• Orders prepared and dispatched within 1–4 business days. Tracking information provided once dispatched.

• Orders over 5kg may ship in multiple parcels.

Estimated delivery:

• QLD/NSW/VIC/ACT: 2–5 business days

• SA/TAS/WA/NT: 5–7 business days

FAELORA is not responsible for delays or incorrect address submissions.

 

10. Order Confirmation and Cancellation

10.1 Order Acceptance

• All orders placed on the FAELORA Website are subject to acceptance by FAELORA.

• FAELORA reserves the right to decline, limit, or cancel any order for any reason, including but not limited to:

  • Product unavailability or limited stock

  • Suspected fraudulent activity or misuse of the Website

  • Errors in pricing, product descriptions, or listings

  • Suspicion of AI-generated or automated ordering for refunds, replacements, or resale

10.2 Order Confirmation

• Upon placing an order, customers will receive an order confirmation email summarizing the items purchased, pricing, and shipping details.

• This confirmation does not constitute acceptance of the order, and FAELORA is not bound to fulfill the order until it has been formally accepted and processed.

10.3 Cancellation by FAELORA

• If FAELORA cancels an order, customers will be notified via email and, where applicable, any payments made will be refunded using the original payment method.

• FAELORA is not liable for any loss, inconvenience, or costs incurred due to order cancellation.

10.4 Cancellation by Customers

• Customers may request to cancel an order before it has been dispatched by contacting hello@faelora.com.au.

• FAELORA may approve or decline cancellation requests at our discretion, particularly for:

  • Handmade or bespoke items

  • Items already in production or prepared for dispatch

  • Orders suspected to be part of fraudulent or AI-assisted attempts

10.5 Limitations & Conditions

• Once an order has been dispatched, it cannot be cancelled. Customers should refer to the Returns, Refunds, and Replacements section for guidance on receiving assistance with delivered products.

• FAELORA reserves the right to restrict the quantity of items purchased per customer, per order, or per promotion to ensure fair access and availability.

By placing an order, customers acknowledge that order acceptance, cancellation, and limits are at FAELORA’s discretion and agree to comply with these terms.

 

11. Service Rules

Customers may not:

• Copy or distribute website content

• Use automated systems

• Send spam

• Interfere with security

• Upload harmful or illegal content

• Misuse products

FAELORA may suspend accounts for violations.

 

12. Copyright

12.1 Ownership

• All content on the FAELORA Website, including but not limited to:

  • Product designs, images, and photography

  • Text, descriptions, and product details

  • Logos, branding, and graphics

  • Digital media, videos, and marketing materials

  • Software, code, and website functionality

  is the exclusive property of FAELORA and is protected by Australian and international copyright laws.

12.2 License for Personal Use

• Customers are granted a non-transferable, non-commercial license to view, use, or interact with FAELORA content for personal, non-commercial purposes only.

• This license does not permit copying, distributing, modifying, or commercially exploiting any FAELORA content without prior written consent.

12.3 Restrictions

You may not, without express written permission from FAELORA:

• Reproduce, copy, or distribute content in any format

• Use images, branding, or text in commercial or public projects

• Upload FAELORA products or images to other websites, marketplaces, or social media for resale or promotion

• Create derivative works, remixes, or adaptations of FAELORA designs or products

12.4 Enforcement

• FAELORA reserves the right to pursue legal action against unauthorized use of intellectual property.

• This may include, but is not limited to, injunctions, damages, and recovery of legal costs.

12.5 Reporting Infringements

• If you believe your copyright has been infringed or you want to request permission for use, contact hello@faelora.com.au with:

  • Description of the copyrighted work

  • Location of the content in question

  • Proof of ownership or rights

  • Your contact details

FAELORA will review all claims in accordance with Australian copyright law and respond promptly.

 

13. Payment Information

13.1 Payment Requirement

• Full payment is required at the time of checkout to complete any order on the FAELORA Website.

• Orders will not be processed, prepared, or dispatched until payment has been successfully received.

13.2 Currency and Pricing

• All prices are displayed in Australian Dollars (AUD).

• FAELORA reserves the right to update prices at any time without prior notice.

• Any price discrepancies due to technical errors, promotions, or website updates may be corrected at FAELORA’s discretion.

13.3 Accepted Payment Methods

• FAELORA currently accepts payment via Stripe and PayPal.

• Customers are responsible for providing accurate payment details and ensuring sufficient funds are available.

• FAELORA is not liable for declined transactions, errors with payment processing, or delays caused by third-party financial institutions.

13.4 Security

• All payment information is processed securely through Stripe or PayPal.

• FAELORA does not store sensitive payment information on its servers.

• Customers are responsible for maintaining the confidentiality of their payment account credentials.

13.5 Payment Issues

• If payment cannot be successfully processed, FAELORA reserves the right to:

  • Cancel the order

  • Request updated payment information

  • Suspend or terminate customer accounts in cases of suspected fraudulent activity or repeated failed transactions

13.6 Taxes and Fees

• Prices may include applicable GST (Goods and Services Tax) unless stated otherwise.

• Customers are responsible for any additional bank, currency conversion, or transaction fees imposed by their payment provider.

By completing a purchase, customers acknowledge that payment is required, and FAELORA is authorized to charge the selected payment method for the total order amount, including any applicable taxes or fees.

 

14. Returns, Refunds & Replacements

14.1 Change of Mind

• FAELORA does not offer refunds or returns for change-of-mind purchases, including:

  • Scent preference

  • Incorrect selection

  • Unwanted items

  • Ordering the wrong product

  • Change of personal circumstances

• Handmade products cannot be resold once opened or handled.

• This policy does not affect your rights under Australian Consumer Law.

14.2 Faulty or Damaged Items

• If your product arrives damaged or has a fault, contact FAELORA within 14 days at hello@faelora.com.au with:

  • Order number

  • Clear photos

  • Detailed description

• FAELORA reserves the right to assess all claims.

• For major faults, customers may choose a replacement or a refund.

• Minor faults may result in replacement before a refund.

14.3 Return Process & Shipping

• Contact FAELORA prior to returning any item. Unauthorized returns may not be accepted.

• Approved returns will include a prepaid shipping label.

• Items should be returned in original packaging if possible.

14.4 AI/Fraud Protection

• Any refund or replacement request suspected to involve AI-generated claims, manipulation, or fraud will not be accepted.

• FAELORA may request verification, including a video demonstration, to confirm legitimate use before processing a refund or replacement.

14.5 Refunds & Replacements

• Refunds or replacements provided after inspection.

• Items found not faulty, misused, or damaged by customer handling are not eligible.

• Customers cannot keep faulty items and receive a refund.

 

15. Customer Privacy and Information Security

FAELORA protects customer information but is not liable for third-party breaches.

 

16. Limitation of Liability

16.1 General Limitation

• To the fullest extent permitted by law, FAELORA’s liability for any loss, damage, or claim arising out of or in connection with the Website, products, services, or these Terms is limited to the purchase price of the relevant product(s).

• This limitation applies regardless of the legal basis of the claim, including but not limited to breach of contract, negligence, or misrepresentation.

16.2 Exclusions

FAELORA is not liable for:

• Indirect, consequential, or incidental losses, including lost profits, revenue, or opportunities

• Loss of data, including digital downloads, loyalty points, or membership benefits

• Delays or failure to fulfill orders caused by events outside FAELORA’s reasonable control (see Force Majeure)

• Any allergic reactions or sensitivities to product ingredients, fragrances, or components

• Misuse, mishandling, or accidents involving products

• Technical failures, interruptions, or errors on the Website

16.3 Personal Responsibility

• Customers acknowledge that they are responsible for following product safety instructions and usage guidelines, particularly for candles and other potentially hazardous items.

• FAELORA is not liable for injuries, property damage, or other issues arising from failure to adhere to these instructions.

16.4 Third-Party Interactions

• FAELORA is not responsible for issues arising from:

  • Third-party courier services or shipping providers

  • Payment processors or financial institutions

  • External websites, links, or content accessed through the Website

16.5 Maximum Liability

• The liability limitations above do not affect your statutory rights under Australian Consumer Law (ACL), including rights relating to major faults in products.

• For products confirmed to have a major fault, remedies are provided in accordance with ACL, including replacement or refund, as outlined in the Returns, Refunds & Replacements section.

By using this Website and purchasing FAELORA products, customers acknowledge and agree that FAELORA’s liability is strictly limited, except as required by law.

 

17. Governing Law & Dispute Resolution

17.1 Governing Law

• These Terms and Conditions, as well as all purchases, orders, services, or agreements with FAELORA, are governed by the laws of Queensland, Australia, and the Commonwealth of Australia where applicable.

• By using this Website or purchasing FAELORA products, you agree to submit to the jurisdiction of Australian law.

17.2 Dispute Resolution

• FAELORA encourages open communication and will make reasonable efforts to resolve any disputes or concerns amicably and in good faith.

• In the event of a dispute, customers should first contact FAELORA at hello@faelora.com.au to attempt informal resolution.

17.3 Mediation & Alternative Dispute Resolution

• If a dispute cannot be resolved informally, both parties agree to attempt mediation or another form of alternative dispute resolution (ADR) before initiating formal legal action.

• Costs associated with mediation or ADR will generally be shared equally, unless otherwise agreed.

17.4 Legal Action

• If mediation or ADR is unsuccessful, disputes may be submitted to the courts of Queensland, Australia, which will have exclusive jurisdiction.

• Both parties waive any objection to venue or jurisdiction in these courts.

17.5 Limitations

• Nothing in this section limits your rights under the Australian Consumer Law (ACL), including rights relating to faulty or misdescribed products.

• This section is intended to clarify the applicable legal framework and encourage resolution before resorting to formal legal action.

 

18. Severability

18.1 General Principle

• If any provision, clause, or part of these Terms and Conditions is found to be invalid, unenforceable, or illegal under applicable law, that provision will be treated as separate and severable from the remainder of the Terms.

18.2 Effect on Remaining Terms

• The invalidity or unenforceability of one provision does not affect the validity, enforceability, or operation of the remaining provisions.

• All other terms will remain in full force and effect and continue to govern the relationship between FAELORA and its customers.

18.3 Modification in Case of Invalidity

• If a term is found to be invalid or unenforceable, FAELORA may modify the provision to the minimum extent necessary to make it enforceable, while maintaining its original intent as closely as possible.

• Customers agree that any such modification or severance will not invalidate the remaining Terms or FAELORA’s rights and obligations under these Terms.

18.4 Customer Acknowledgment

• By using the FAELORA Website or purchasing products, customers acknowledge and accept that severability ensures that the Terms remain effective even if part of them is legally challenged or rendered unenforceable.

 

19. Changes to Terms

FAELORA may update terms at any time.

 

20. Force Majeure

FAELORA is not responsible or liable for any failure or delay in fulfilling obligations caused by events beyond our reasonable control (“Force Majeure Events”). These include, but are not limited to:

• Natural disasters such as floods, fires, earthquakes, storms, or other extreme weather conditions

• Pandemics, epidemics, or public health emergencies

• Government actions, regulations, or restrictions

• Power outages, internet or telecommunications failures, server disruptions, or technical issues

• Transport, courier, or logistics interruptions

• Strikes, labor disputes, or industrial actions

• Acts of terrorism, war, civil unrest, or security threats

• Any other unforeseen events that prevent or significantly delay FAELORA from fulfilling orders, processing refunds, or providing services

During a Force Majeure Event, FAELORA may:

• Delay order processing or shipping

• Postpone or reschedule events, promotions, or product launches

• Temporarily limit services or availability

FAELORA will make reasonable efforts to resume normal operations as soon as possible and communicate any significant delays to customers. Customers acknowledge that FAELORA is not liable for loss, damage, or inconvenience caused directly or indirectly by a Force Majeure Event.

 

21. FAELORA’s Message

Thank you for supporting FAELORA. Every purchase, order, and interaction helps us continue creating handmade, high-quality candles and products with care and attention to detail.

We are deeply grateful for your trust in our brand and our commitment to sustainability, artistry, and safe, thoughtful design. Your support allows us to:

• Explore new scents, designs, and product innovations

• Use eco-conscious materials and responsible practices

• Share the FAELORA experience with homes and communities across Australia

By choosing FAELORA, you are not just purchasing a product—you are supporting a small, independent business and helping us maintain our dedication to quality, creativity, and environmental responsibility.

We appreciate your feedback, questions, and suggestions, as they help us improve and grow. Please feel free to reach out at hello@faelora.com.au with any thoughts, ideas, or enquiries.

Thank you for being part of our journey and for helping us bring light, fragrance, and warmth into the world.

 

22. Wholesale & Partnerships

FAELORA welcomes wholesale enquiries, collaborations, and partnership opportunities. To express interest, please contact us at hello@faelora.com.au.

22.1 Enquiry Process

• All wholesale and partnership requests must be submitted via email.

• Include company/brand information, intended order volumes, and proposed collaboration details.

• FAELORA may request additional information or documentation before reviewing your request.

22.2 Non-Binding Nature of Enquiries

• Submission of an enquiry does not constitute a contract or guarantee approval.

• Nothing discussed or agreed upon verbally, via email, or through messaging channels is considered binding.

• A wholesale or partnership agreement is only confirmed when a written contract has been signed by both parties.

22.3 Contractual Agreement

• Approved wholesale or partnership arrangements will be detailed in a formal contract. This may include:

  • Pricing and payment terms

  • Minimum order quantities

  • Delivery and shipping arrangements

  • Branding, marketing, and promotional requirements

  • Confidentiality obligations (if applicable)

  • Termination and cancellation policies

• FAELORA reserves the right to decline or modify any proposal at our discretion.

22.4 Liability & Responsibilities

• FAELORA is not responsible for actions taken or commitments made prior to a signed contract.

• All parties must adhere to the terms outlined in the signed agreement.

By submitting a wholesale or partnership enquiry, you acknowledge that only a signed written contract constitutes a binding agreement.

 

23. Sale Pricing & Promotions

• Promotions and discounts may be limited.

• Coupons cannot be combined unless stated.

 

24. Shipping Damage & Liability

FAELORA is not responsible for:

• Loss, theft, or damage during shipping once dispatched

• Delays caused by courier or external factors

Customers are encouraged to inspect items immediately upon delivery and report damage with photos. This does not affect rights under Australian Consumer Law.

 

25. Intellectual Property

All designs, branding, and content belong to FAELORA.

 

26. Third-Party Links

FAELORA is not responsible for external site content.

 

27. Environmental Responsibility

FAELORA is committed to reducing our environmental impact and promoting sustainable practices wherever possible. While our products are handmade, we strive to make choices that are better for the planet.

27.1 Materials & Packaging

• Eco-friendly, recyclable, or biodegradable materials are used whenever feasible for candles, packaging, and shipping.

• Packaging is designed to protect products while minimizing waste.

• Labels, boxes, and fillers are chosen with sustainability in mind, though availability may vary.

27.2 Product Practices

• Ingredients are sourced responsibly, prioritizing suppliers who maintain ethical and environmentally-conscious practices.

• FAELORA continuously explores alternative materials and techniques to reduce carbon footprint, waste, and chemical impact.

27.3 Customer Responsibility

• Customers are encouraged to recycle packaging materials and dispose of used products responsibly.

• Reusable or refillable options may be offered when possible.

27.4 Limitations

• While FAELORA makes every effort to use eco-friendly practices, some products, packaging, or shipping methods may not be fully sustainable due to safety, availability, or regulatory requirements.

• FAELORA does not guarantee that all materials are 100% recyclable, biodegradable, or environmentally-neutral, but we remain committed to ongoing improvement.

By purchasing from FAELORA, customers acknowledge our efforts and support environmentally-conscious practices to the best of our ability.

 

28. Loyalty Points Program (“FAELORA Rewards”)

28.1 Earning Points

• 1 point per $1 spent

• 10 points for creating an account

• 50 birthday points

28.2 Redeeming Points

• 100 points = $5 off

• No cash value

• Points expire after 12 months of inactivity

28.3 Limitations

• Points cannot be transferred

• Fraud may result in suspension

• Returns deduct earned points

28.4 Program Changes

Program may be updated or discontinued.

 

29. FAELORA Glow Plan (“Glow Membership”)

29.1 Membership Benefits

• 10% off first order (coupon emailed after purchase)

• 5% off ALL products year-round

• Birthday: Buy 2 candles, get 1 free

• Seasonal holiday discounts

• Discount stacking: Glow 5% + one coupon code

29.2 Eligibility

• Account required; some exclusions apply

29.3 Birthday Terms

• Valid once per year; free candle must be equal or lesser value

29.4 Non-Refundable & Non-Auto Payment Policy

• Glow membership fee is non-refundable

• No automatic billing or subscriptions

• Renewal must be manual

29.5 Communication Consent (Email & SMS Requirement)

• Glow Members agree to receive emails/SMS from FAELORA

• Keep contact details updated

• Offers delivered ONLY via email/SMS

• Opting out may prevent delivery of benefits

 

30. Coupons & Discounts

30.1 Usage Rules

• Only one coupon per order

• Glow discount + 1 coupon allowed

• Coupons have no cash value

• Must be applied at checkout

• Some exclusions may apply

30.2 If a Coupon Doesn’t Work

Contact: hello@faelora.com.au

 

31. Contact Information

For loyalty program, Glow membership, coupon issues, or discounts:
📧 hello@faelora.com.au

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